Terms & Conditions

Welcome to Sheops.com (the “site”). These terms and conditions apply to the site and all of its divisions, subsidiaries, and any affiliate operated Internet site, which reference these Terms and Conditions.

By using the Site, you confirm that you understand and accept the Terms and Conditions.
If you do not agree to these Terms and Conditions of Site use, you shall not use this Site. Moreover, the Site reserves the right to change, modify, add and/or remove portion(s) of these Terms and Conditions of use at any point in time. Changes will be effective when posted in the Site and no other notice will be provided. We advise you to check these Terms and Conditions of use on regular basis for updates. Your continued usage of this Site following the posting of changes constitutes your acceptance of those changes.

Sheops is a marketplace

We may collect various pieces of information if you seek to place an order for a product with us on the Site.
Sheops is an online marketplace that allows users who comply with Sheops’ policies to offer, sell, and buy certain goods within a fixed-price format. Sheops is involved in the transaction between buyers and sellers via its designated Delivery Partner. Sheops cannot be held accountable for the quality, safety, morality, or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items, or the ability of buyers to pay for items except for certain services that may require an application or business verification, Sheops does not pre-screen ‘all’ content or product listings.

Legal ownership of items purchased on Sheops is transferred by the seller to the buyer after a sale is completed. Sheops does not transfer legal ownership of items from the seller to the buyer.

You agree that Sheops is a marketplace and as such is not responsible or liable for any content, including but not limited to data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on Sheops.


Use of the Site

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Site, in accordance with the Terms and Conditions described herein, for the purpose of shopping for personal items sold on the Site.

Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendors and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions. Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and tshall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.


Membership Eligibility

Sheops may, in its sole discretion, refuse to offer access to or use of the Services to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Services is revoked in such jurisdictions.

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Site, in accordance with the Terms and Conditions described herein, for the purpose of buying/selling of items on the Site. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendors and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions. Services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. You may not transfer, sell, rent, assign, sublicense, or otherwise allow another party to access or use your Sheops account. You are responsible for all activity of the user account and user ID. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


Selling and Listing

You may list and sell new and pre-loved (gently used) women's fashion and accessories (such as clothing, shoes, handbags, and jewelry), crafts and handmade items, lifestyle and kids items, food and desserts on the Site or on our mobile applications. You may not list or sell designer replicas or derivatives - including but not limited to items that are counterfeit, inauthentic, or not manufactured for retail sale by the designer whose name, logo, trademark, or design is represented in or on the item. You may only list items that in accordance with the laws of the Islamic Republic of Pakistan.

By listing an item for sale on the Site, you warrant and represent that

(a) you and all aspects of the item comply with the Agreement;

(b) you have the legal right to sell the item;

(c) the description and depiction of the item, including any damage, is complete, truthful, and accurate; and

(d) the item is listed in the appropriate category. Your listings may only include text descriptions, graphics, photos, images, and other content relevant to the sale of that item. All items must be listed in an appropriate category with relevant tags. Each unique item must have its own listing.

Seller and buyer are responsible to complete the transaction by the process whereby seller ensures availability of the item listed on Sheops to our designated delivery provider when sold, and the buyer making prompt payment to Sheops Delivery provider and/or Sheops according to the terms of the transaction. If you fail to complete a sale or purchase by the method listed above, your account and all listings may be suspended and removed from the site at Sheops sole discretion. You may request your account and listings be reinstated, which Sheops may do in its sole discretion.

Upon completing a sale, sellers will have access to the buyer’s full physical address. As a seller, you are strictly prohibited from using this personal information for anything other than completing the sale(s).


Food items

Before listing food and healthcare items, be sure to familiarize yourself with federal and state laws of the Islamic Republic of Pakistan and regulations in Pakistan. These items must:

• Have a clearly marked expiration or use by date

• Be delivered to the buyer before they expire

• Not be altered or changed in any way

• Be stored safely before you ship them


Sellers

Sellers may be featured, their products be a part of promotional material (Facebook posts, newsletter etc) and will be listed as verified sellers by the site once registered. To get registered as a seller on the Site, seller must register with complete profile including personal information and scanned copy of CNIC. They will be required to the sign the Seller Agreement with Sheops after verification. Sheops may offer Premium Seller, Posh Seller and other Seller tiers on the Site.


Buying

When purchasing an item, you agree that:

(a) you are responsible for reading the full item listing before committing to purchase;

(b) you enter into a legally binding contract with the seller to purchase his or her items when you commit to purchase the item; and

(c) Site is not a party to the contract and does not transfer legal ownership of the item from seller to you.


Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under copyright laws of Islamic Republic of Pakistan.


Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We use your information only as described in the ‘Sheops Privacy Policy’. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles.

For a complete description of how we use and protect your personal information, see the ‘Sheops Privacy Policy’. If you object to your information being transferred or used in this way please do not use our services.


Arbitrations

Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Arbitration Act 1940 (as amended). The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1940 (as amended). Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.


Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of SHEOPS (PVT) LTD in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


Miscellaneous Provisions

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions to any third party is prohibited unless agreed upon in writing by the seller. We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions to any third party.